FAQ

Q. There's no course card / My name doesn't appear in my course

A. The registration office's data doesn't have your name is an instructor of the course, and your name hasn't been added to Course Portal's instructor management system.

Solution: Contact the support team and inform them your problem and your CMU account.

Q. Student list is not up to date / I cannot see my teams even there's my name in the instructor management

A. A student list for MS Teams that are created via course portal will be imported automatically according to the processing schedule (the list will not appear instantly right after creating via course portal). Sometimes, students are already in the teams but instructor cannot see them. Here are the basic solutions:

• Update the application

• Clear app cash or kill app and reopen the application

• Log out and then log in

• Reinstall the application

• In some cases, the problem might happen at the MS Teams system which can be fixed by Microsoft.

• For urgent situation, please access MS Teams via browser instead at https://teams.microsoft.com/

Q. How to sync the student list with the registration office?

Generally, the student list is automatically updated by processing schedule. In case that instructor wants to update the student list to match with the registration office's data without waiting until enrollment summary day, please click "SYNC WITH REG (green button)" at the top right corner.

Please visit this like for more information - https://docs.tlic.cmu.ac.th/course-portal-management/student-management

Q. Why after the sync, the list is still not matched with REG?

A. See the topic "Student list is not up to date / I cannot see my teams even there's my name in the instructor management"

In case that the application is up to date, but the number of students is not accurate, please wait about 1 day for the system to process as the course portal system is more laggy compared to REG website.

Q. Why can't I delete wrongly created team/course in Course Portal? It's unable to create a new one.

A. In case of mistakenly created course (both merged and separated mode), the instructor is able to create a new correct one. If you want separated sections, select 1 section at a time.

Visit this link for more information- https://docs.tlic.cmu.ac.th/course-portal-management/#section

To remove the wrong section(s), please contact support team and provide subject code and section number. The system does not allow manual delete to prevent deleting course by misunderstanding, especially the courses that have multiple instructors/owners.

Q. I have to delete the wrong section, but I don't want to upload the materials/content again.

A. LMS system allows you to copy uploaded or created content into a new course.

Mango Canvas - การ import เนื้อหาจากวิชาที่มีอยู่ในระบบ Canvas (Import class materials in Canvas)

KC Moodle / CMU Exam - การนำเข้าข้อมูลจากคอร์สเดิม (Import) (Import data from existing course)

MS Teams does not support data import from existing teams

Q. Why Teams are not created automatically?

A. Teams will no longer be automatically created as the CMU has changed to in-class learning approach. Automatic Teams system creates heavy loads on the server and many of them are not in use.

However, instructor can create team or online course via Course Portal with automatic update from REG as well as section customization.

Q. Why there is no instructor in the section?

A. Recheck whether your course/team is created by Course Portal system.

However, the list in the picture is the system's list and sections belong to the subjects that are activated by an instructor (it is not a list for available section that can be created). If yours is not in this list, click + to create team/course.

Visit the tutorial on how to create course - https://docs.tlic.cmu.ac.th/course-portal-management/

System's list and sections belong to the subjects that are activated by an instructor. It might be created by other instructor.