# FAQs

## It's time to book but haven't received Zoom Pro license yet, what to do?

The room's license will depend on the room creator. If the room creator has an basic account, the Zoom meeting room will be basic (limited to 40 minutes), even if you receive Zoom Pro later or have someone with Zoom Pro in the room.

Solution: Create a new Zoom room after receiving Zoom Pro.

## If a Zoom room is created with a Zoom Basic Account and someone with Zoom Pro joins the room, will the meeting be stopped at 40 minutes?

The room's license will depend on the room creator. If the room creator has an basic account, the Zoom Meeting room will be basic (40 minutes) and cannot be extended, even if the account later receives Zoom Pro license or someone with Zoom Pro joins the room or is set as a co-host. The meeting privileges will follow the account that created it.

## How to deal with full quota in the organization?

You can directly contact your organization's admin team to manage privileges within your department or organization.

{% embed url="<https://docs.tlic.cmu.ac.th/cmu-zoom/zoom-pro-license/organization>" %}

## How to purchase additional Licenses?

You can do this in 2 ways:

1.Purchase licenses through TLIC (you will get the same rate as the university but will need to wait for the purchase and transfer privileges to your organization again).

2.Purchase directly through the Zoom website (you can use it immediately but won't get a special rate). [Read more detals here](/cmu-zoom-manual/managing-zoom-pro-license/more-license.md) or

{% embed url="<https://docs.tlic.cmu.ac.th/cmu-zoom/zoom-pro-license/more-license>" %}

## How to request Zoom Pro license?

You can find the process to request Zoom Pro licenses permanently or temporarily here.

{% embed url="<https://docs.tlic.cmu.ac.th/cmu-zoom/zoom/zoom-pro-license>" %}

## How to use Breakout Rooms?

You can read details about breakout rooms under the following topics.

{% embed url="<https://docs.tlic.cmu.ac.th/cmu-zoom/setting/meeting/breakout-room>" %}

{% embed url="<https://docs.tlic.cmu.ac.th/cmu-zoom/setting/meeting/breakout-room/assign-member>" %}

{% embed url="<https://docs.tlic.cmu.ac.th/cmu-zoom/setting/meeting/breakout-room/cons>" %}

## How to cancel a Zoom Webinar or Zoom Large Meeting request?

{% content-ref url="/pages/Qbg2kN5GRlO9gF45hX6T" %}
[Change or Cancel a Reservation for a Zoom Webinar or Large Meeting.](/cmu-zoom-manual/current-usage-of-zoom/cancel.md)
{% endcontent-ref %}

## How to change the date or time of a Zoom Webinar or Zoom Large Meeting booking?

{% content-ref url="/pages/Qbg2kN5GRlO9gF45hX6T" %}
[Change or Cancel a Reservation for a Zoom Webinar or Large Meeting.](/cmu-zoom-manual/current-usage-of-zoom/cancel.md)
{% endcontent-ref %}


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